Red Roof Inn complaint: Nothing done about complaints
Filed 31 Jan 2024 by Robert
Got to the room bathroom sink was leaking – walked to the front desk because they wouldn’t answer the phone – told them about it. Told them again two more times. Still yet to come fix the issue. And main reason we chose this hotel is offered laundry facility. Waited in line all day yesterday to do a load of laundry only to find out when I waited my turn – that all 3 machines are out of order. Complained and nothing done no one has any idea when they will be fixed. Filed complaint with Red Roof via email and no one has been in touch after verifying they got the complaint so still nothing is resolved. I won’t be staying with this hotel chain again if they don’t give a damn about their customers complaints issues. Very disappointing maddening to say the least
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