Red Lion Hotels complaint: Terrible Experience on Honeymoon

Terrible experience! Alexis, Hotel Manager of Island at Fort Walton should not hold this position. Hotel in 1st room was broken, after maintenance was in our room for a significant amount of time, night manager moved us to new room where tv was ALSO broken. Maintenance came AGAIN and was in our room for another significant amount of time. Now we have spent more than half of our 1st honeymoon day in our room with maintenance and NOTHING was accomplished as the tv could not be fixed. I went down at 7am to the front desk and spoke with Shea, she was very good and said she would put it in the notes in addition to the notes that Marcielle had done the evening before for the Hotel Manager Alexis. We came back at 2pm and went down to see Alexis because she had not reached out to us (poor customer service) to find out she had left for the day. We asked to be moved to a better room to try and salvage our honeymoon, as they were having fireworks that night and we thought it would be nice to view from a room on the other side of ours. We were told that there was nothing available, said we were extremely upset because where we had started telling people the 1st night that we were unhappy that we felt there was plenty of time for something to have been worked out. We also agreed to just go back to the room and wait to speak with Alexis in the morning. This morning, we went and met with Alexis, who was extremely disinterested and condescending with us. She even stated Well I’m sorry y’all weren’t able to enjoy the outdoors and were stuck in your room with maintenance with an attitude that my 2 year old would give me. As if we were bothering her. Then she stated, well we gave you 2 free breakfast vouchers (breakfast is gross and overpriced to begin with) and we comped your parking fees and resort fees (I booked this stay in November of 2021 BEFORE those fees were even implemented and was told I would not have to pay them anyway – so essentially I was given NOTHING). I was also told that it was found out that it was a Hotel Wide outage on the TV’s. So you couldn’t reach out the 1st day and let us know? This whole entire situation ruined our honeymoon as my anxiety is now at a max and I sit here on my last day of stay writing to you with my new husband in our room with no TV, instead of enjoying myself. I would appreciate someone reaching out AS SOON AS POSSIBLE. This woman SHOULD NOT be a Hotel Manager. I am a General Manager who manages 7 store locations. Customer service, especially in the service industry, should ALWAYS come first! And now we have no phone either!!