My complaint:
MOST HORRIBLE HOTEL!!!!! STAFF ARE SO RUDE AND CHARGING THE CARD WITHOUT YOUR CONSENT AND WHEN YOU ASKED THE FRONT DESK STAFF WHAT ARE THOSE CHARGES THEY JUST GONNA SAY OH I DON’T KNOW BUT FOR SURE IT WILL RETURN TO YOUR ACCOUNT ALSO, ROOM IS SO SMELLY AND DIRTY! DO NOT COME TO THIS HOTEL! WILL JUST GIVE HEADACHES AND STRESS!
Suggested solution:
REFUND!!!!