RBC Royal Bank complaint: RBC Telephone Answering System
Filed 23 Dec 2022 by Krisa
The phone system does not provide an option to speak to a live person.
This may result in your customer having to come into the branch (perhaps from another city) to resolve a concern or question also resulting is customer dissatisfaction anger.
If you do not have an issue that matches the systems predetermined ones, you get nowhere!
Not all persons contacting this bank has an account there but may be acting on behalf of another person (i.e. lawyer, trustees etc. or person who thinks they may have lost something at a branch).
Report
Discussion
0 comments
No comments yet. Been through something similar with RBC Royal Bank? Start the discussion above.
More RBC Royal Bank complaints
View all 9Rbc gave my money away without my approval
I am on 2 pensions for disability and I have had $ 494.00 withdrawn from my Deposit Only account the…
Frozen my account when covid first started and it hey have no access to my account or my funds.
I have never had any difficulty with banking. Until I made the choice to cash a few of my friends…
Resolution required
Since I wrote this complaint below, (June 7, 2022) I sat in my local RBC branch until I was able…