RBC Royal Bank complaint: no call back or contact as promised to resolve the issue

I live in London England UK. I have an account with RBC opened about 8 years ago.

I now wish to close this account and have my funds transferred to my UK account.

Despite emailing and explaining that I cannot call them without having to pay charges as I have no landline phone. Further I have explained this numerous times and asked for RBC to call be back as per their customer policy. NOBODY has called.

Each email replies says ‘I am here to help you’ there is no help.

My last contact:

[email protected]
Apr 4, 2022, 4:32 PM
to me

Dear Dee,

My name is Jennifer, your banking advisor, and I will be happy to continue the conversation.

I can appreciate your request for a call back. At this time we are only able to communicate with clients in writing, therefore I have forwarded a copy of your message to have a branch staff member contact you directly. Please allow for up to 2 business days for them to communicate with you.
They will have to call you during the branch hours which are 9:30-17:00 est.

Wishing you a Wonderful day and Thanks for contacting us. We’ll be happy to help you again if there’s anything else you’d like to discuss.

If you prefer, you can call us toll-free or collect. For information on how to do this, visit:

www.rbcroyalbank.comcontact-usinternational.html

Sincerely,

Jennifer S |