Radisson Hotels & Resorts complaint: Filthy room

on 25 May 2023 about Radisson Hotels & Resorts in category Hotels / Motels

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

We got a double suite expecting a bed in the second room and wasn’t just a pull out love seat. For over 400.00 a night you would expect a bed. The toilet I had to clean, bath tub was filthy, dirt in vents meaning the air filter hasn’t been changed, cup marks, good chance of mold in bathroom, lipstick on the wall ugh, paint peeling, dirt in corners and windows. There was no comforter for me so I had to sleep with clothes on. If I called the health board all rooms would have to be checked for mold and all customers replaced.

I should be re-imbursed. They only took $50 off after seeing the pictures and call manager of housekeeping. My bill is 381.01 on visa. It was the Country Inn and Suites 5525 Victoria Ave. Niagara falls on. The first day the other lady at reception said if I don’t like it I can leave. Well Niagara Falls is booked. We had to wait to shower when we got home.

Suggested solution:

Reimburse all my money or another 400.00 stay at another clean radison. I also saw complaint on the same place on the BBB.

Filthy room
Filthy room
Comments: 0
Notify of
Inline Feedbacks
View all comments