Radisson Hotels & Resorts complaints
Radisson Hotels & Resorts complaint: Family room – missing bed
Filed 31 Dec 2022 by Sendi
Be careful booking family stays in this hotel! We had booked for 2 adults and 2 children. At checkin we were told as the hotel was too busy with families, only 1 extra bed was available (instead of 2 we should have had, 1 per child). Obviously we were incredibly upset, and the service we received made it even worse. Instead of apologising and trying to make accomodations, the day manager Justina went on berating us about reading policies more carefully at booking. Then, we wanted to cancel our booking so we could go to a different hotel that could allow us to stay in a room properly as a family. However, they would not refund us either. So we we were really stuck with a room with 3 beds for 4 people. All in all really disappointing experience! I would not recommend this to families!
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