QVC complaint: Never received my order and promised a refund but it never came

I placed an order for a purse through QVC and the order showed delivered but the package was not here I ended up contacting QVC and was told that I would receive a refund within the next 3 days I waited 5 days and no refund. I again chatted with QVC and was told that I would not be getting a refund and that they had decided at the corporate level that I was not going to be given my money back for the item I did not receive so I received an email from them after that telling me that I needed to file a complaint with my credit card company if I wanted to get a refund. I am Astounded that they promised me a refund and then chose not to issue it and didn’t even notify me or contact me at all to let me know that I would not be getting a refund in fact they want me to continue making payments on a handbag that I never actually received that they had delivered to my porch apparently.