Purina complaint?

Do you have a dispute or a bad customer experience with Purina? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call the Purina Office of Consumer Affairs on 1-800-778-7462 or email CustomerService@purina.nestle.com; the contact page of the Purina US website also offers a contact form and chat, and veterinarians have a separate line. Have the pack in front of you: Purina consumer care usually asks for the product name and size, the lot or batch code and the best-by date printed on the bag, can or box, and where and when you bought it. Keep the pack and any food that is left.

Put your complaint in here as well, and we push it out to Purina by email, social media and printed letters.

If a bag, can or pouch of Purina food looks, smells or feels wrong, or contains something that should not be there, stop feeding it and keep it. Photograph the food, anything you found in it and the pack, including the lot code and best-by date, and seal what is left in a bag. Then tell Purina consumer care what you found, quoting those codes, the store where you bought it and the date of purchase.

A change in recipe or pack size can be reported the same way: compare the ingredients panel with an older pack if you still have one, and keep both.

Found something in the food that should not be there? We help you write the product complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

If your pet became ill after eating Purina food, take care of your pet first and contact your vet, telling them exactly what was eaten and when. Then stop using that pack, keep it with the lot code and best-by date visible, and save a sample of the food in a sealed bag. Tell Purina consumer care what happened, quoting the product, the codes and where you bought it; Purina has a separate line for veterinarians if your vet wants to talk to it directly.

Keep the vet's notes, test results and bills together with the receipt for the food, because they show what happened and what it cost.

Pet unwell and vet bills to claim back? Open a case with us: our trained AI keeps coaching you on what to send Purina and when to push again.

For a Purina product that was faulty or not as expected, contact Purina consumer care with the product name, the lot code, the best-by date, the receipt and the store where you bought it, and ask what refund or replacement it can offer. For an order from the Purina online shop, quote the order number. The store where you bought the product may also take it back under its own returns policy, so keep the receipt and the packaging until the matter is settled.

Nothing has been reported about Purina here yet. Our research shows what typically goes wrong at big pet food brands: bags or cans that look, smell or feel different from usual, foreign objects found in the food, pets that seem unwell after a meal, recipes or pack sizes that change, and refunds for products that could not be used.

Opened a pack that was not right, or watched your pet react to a new bag? Be the first to report it and your case opens the record for the next pet owner with the same pack.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Purina through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Purina can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.