My complaint:
On 7-01-2021 my daughter was seen at 3 Richland Medical Park Drive, Suite 100 by Dr. J.Sciarrino. I was very uncomfortable by the action that occurred. My first complaint is when we was called to the back to be seen. The nurse (not sure of her name) black lady…very skinny…also intelligent…she ask me too many personal questions about myself….such as when was my last mensural period? I didn’t find it appropriate and very unethical due to the fact that my daughter was the patient only to have an item removed from her ear!! Not me!!!
My most upsetting time is when Dr. Sciarrino came into the room to perform the procedure…he prep my daughters ear….use an alcohol pad to clean it…he explained that he was going to numb her ear…in the midst of him inserting the needle in her ear he immediately stopped and ask about my daughters insurance and explained that the service may not be covered by her insurance and what type of payment method that I would use if her insurance did not cover it.. and then proceeds to have the nurse(the black lady that was asking me all the personal questions) leave the room to make sure that the payment was authorized through the insurance company. The lady came back and mentioned that my daughter was referred by her primary doctor(Carolina Pediatrics) so she’s a go from the start! I found it to be very negligent, unbefitting, and unseemly
I felt so low and dejected! Had I been of another race would he had check my method of payment….If so could this been checked before arrival? ..Would he assumed that I couldn’t afford the bill…
I’m appreciative that the item was removed from my daughters ear but It also brings very much agony and distressed….I felt awful and low leaving on yesterday!
Suggested solution:
The complaint should be resolved by having a meeting with the staff. Mentioning the privacy of ones personal matters. Being prepared before patient arrives....checking authorization of the payment method before patient arrives also.....Being professional! Having a game plan with each patient....Speak with your staff before patients arrive. Don't discuss personal matters in front of kids. Communication is key
