Priceline complaint: Was charged twice for the same room

Name: Was charged twice for the same room
Item: Priceline
Author: Johnny

Open 29 Apr 2022 105 views Travel

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Filed 29 Apr 2022 by Johnny

Made reservations through Priceline for two-night stay at this motel ( April 7th and April 8th, 2022, on two different occasions…. Arrived at said motel and was informed that the second night was not paid for. Showed her both written statements from Priceline that indeed the room was paid for. Was refused accommodations for the second night. So, my roommate paid for the room with his credit card.

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Case details

Status: Open
Company: Priceline
Filed: 29 Apr 2022
Desired resolution: I was charged for both nights on my credit card and I have both bank statements that prove I paid for the two nights... I was charged $79.94 for the first night on Jan 3, 2022, ation number 456243374, Priceline trip 450-718-262-76 and I was charged $80.97 for the second night on March 22, 2022, ation number 255-5324880, Priceline trip 528-966-263-44. i would like to be reimbursed for the second night stay ($80.97. since my roommate has paid for the night of April 8, 2022.. I have contacted personnel at Microtel Inn and Suites in Lafayette, La on numerous occasions but they keep referring me back to you. I've also contacted someone from Priceline on numerous occasions but they keep referring me back to Microtel...I'm so tired of getting this run around by both parties ( Microtel and Priceline) Someone needs to be held accountable for this problem.
Problem: Prepaid second night not honored by motel
About: motel stay
At stake: $80.97

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29 Apr 2022 Complaint filed and published
29 Apr 2022 Message from Bizzy: we notified Priceline about this complaint.

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