Priceline complaint: No refund of Ticket Cancellation

Dear Customer Care @ Priceline

Trip on October 26, 2021: Priceline Trip Number: 456-846-913-38

I have requested for a cancellation and 2 days ago.

Nearly 72 hours later

1. I am not sure if cancellation has been done. I got a mail again last night from Priceline with ation of travel on the 26th of October
2. Earlier I had got a mail from Priceline stating that cancellation has been processed and I will be refunded the amount after deduction of penalty of USD 280 on a total cost of more than USD 900.
In case cancellation is done, there is no clear answer on when the refund will be processed
3. I also got a mail from Priceline to speak to Airline relating to this travel booking. I spoke to Air India and they have no information of refund or Refund application number.
They asked me to ask Priceline so give a “Refund Application Number”. I was told by the agent. Priceline team has no Refund Application Number to give to me or communicate to Air India.
4. Yesterday, Agent at Priceline asked me to speak to my credit card company. I spoke to American Express. They do not have information of the refund from priceline.
5. Today, Agent told me that there is no e-mail address in Priceline for escalations of dissatisfaction on refunds or cancellations
6. Agent also told me that since it is only a day not a year, month or even a week since my request; I should be patient. She had no answer for me on the TAT time for refund or providing me the information on when the refund would be processed
7. Agent does not have any escalation mechanism for letting me know the TAT (turn around time ) for a refund
8. She has asked me to Post a complaint Attention: Senior Vice President Customer Care
800, Connecticut Avenue,
Norwalk, 06854
9. For last 3 days, I have been on calls and on wait hold for more than 3 hours daily. A total of more than 9 hours through the nights with call backs coming at unearthly hours, but with no resolution!!

CUSTOMER CARE: PLEASE HELP IN CANCELLATION AND REFUND!!

Awaiting an Answer to this concern with some “OBJECTIVE RESPONSES”

Distressed and dissatisfied customer of Priceline
Madhav Mukund
[email protected]