Filed 12 Jun 2022 by Mentu
I would give -10 rating if available and PLEASE telling everyone please DO NOT booked or work with Priceline .I have booked international flight tickets from Newark to Mumbai over a phone with representative name “Ronnie” with ation that there is 2 checked in bags per person and when I checked online with United Airlines and it showing only 1 checked bag per person, called multiple time to United Airlines and Lufthansa airlines and every time they ed its only 1 checked in per person though Priceline shows 2.
Here its clearly shows Priceline lying and cheated us, called multiple time Priceline and has one of the WORST customer services, especially person call Krish and Russell (supervisor), sent multiple email and left message to supervisor and no reply on timely.
After few days I received email that my flight from Mumbai to Newark cancelled, so when I called Priceline and talked to Krish then he was talking like he is doing favor to me and I have to bag him literally to book another flight and told me he will in 2-3 days, I have not heard from him on 2-3 days so I called United Airlines and they were very good and rebooked immediately with other flight, and now Priceline is saying they cannot do anything on baggage’s as I called United directly and ticket is under Airline control.
When I had conference call with Priceline (Priscilla), supervisor of United and Lufthansa Airline, they clearly told that even with earlier booking ticket were never had 2 checked in bag per person.
With WORST customer service (specially with Krish and Russell) with no reply after so many calls and email they just telling they can’t do anything as I contacted united directly.
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