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Priceline complaint: Customer Service

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Filed 11 Jan 2023 by Jen

I booked a car rental through Priceline the morning of our flight. We arrived and could not find our rental counter for Routes. We then hired a Lyft to take us to the location of Routes (off site of the airport) the driver could not find the location and then took us back to the airport. We went to the rental counters and ask around and no one had heard of the rental company. i attempted to call and there was no answer. After an hour of trying to find the rental counter on Christmas day i booked another rental through Priceline as we were exhausted from flying. I requested a refund and Priceline declined it. We could not find the rental car counter and no one at the Tampa airport had heard of it. I want a refund for a vehicle that we could not find.

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