Premier Stores complaint?

Do you have a dispute or a bad customer experience with Premier Stores? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Premier Stores asks customers to raise feedback about a local Premier shop with that shop directly, because every Premier store is independently owned and operated. For anything the Premier brand itself should see, use the contact form on the Premier Stores website, linked in the contact details at the top of this page, and select the store concerned. Give the shop's name and postcode, the date and time of your visit, and the details on your receipt.

Price or refund problem at a Premier shop? Start your complaint here as well, and we push it out to Premier by email, social media and printed letters.

Premier Stores are not owned by one company: each Premier shop is owned and run by an independent retailer, while the Premier name, the own-label products and the weekly offers come from Booker, the UK wholesaler that is part of Tesco. Booker supplies and brands the shops but, by its own description, has no managerial control over them. In practice the shop owner answers for what happens in the shop, such as prices and refunds at the till, while Booker answers for the brand and the products it supplies.

For a complaint, that means addressing it to the shop, naming the Premier store and its postcode, and sending a copy to Premier through its contact form when the problem involves a Premier own-label product or a promotion.

Yes, for faulty goods you can ask any Premier store for a refund. Under the Consumer Rights Act, goods must be of satisfactory quality, fit for purpose and as described, and the shop that sold them is responsible for putting that right, whatever name is above the door. Take the item or what is left of it, with the receipt or the card statement line, and explain what was wrong. Food sold past its use-by date or a product that does not match its label both count.

For something you simply changed your mind about, a shop does not have to give a refund unless its own policy says so, so ask about the policy before buying anything expensive.

Refund on faulty goods refused at the till? Bring it through our complaint process: our trained AI opens a case and coaches you on how to set out your rights and when to push again.

Nothing has been reported about Premier Stores here yet. Our research shows what typically goes wrong at UK convenience shops trading under a symbol group like Premier: till prices that do not match the shelf label or the promotion, food sold past its use-by date, refunds refused on faulty goods, card payments taken twice, and confusion over whether the independent owner or the Premier brand should answer a complaint.

Charged more than the label said, or sold something out of date? Be the first to report it: your case opens the record for the next shopper at a Premier store with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Premier Stores through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Premier Stores can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.