Powershop complaint?

Do you have a dispute or a bad customer experience with Powershop? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Powershop customer service number for home customers is 1800 462 668, and the team also takes email at info@powershop.com.au. Complaints have their own email address, listed in the contact details at the top of this page. The Powershop app shows your usage, bills and meter reads, so screenshot what you see there before you get in touch, and have your account number, the supply address and the bill in question ready.

Bill or balance that does not add up? Start your complaint here too: we push it out to Powershop by email, social media and printed letters.

A Powershop bill that is higher than expected usually traces back to an estimated meter read, a rate change, a longer billing period, heavier heating or cooling use, or solar feed-in credits that did not appear. Compare the reading on the bill with your meter and with the usage shown in the Powershop app, check whether the read is marked as an estimate, and compare the rates with your plan details.

If you paid for power in advance, check that the prepaid amounts were applied to the bill. Ask Powershop in writing to review the bill, keep the reference for that request, and pay the part you agree with by the due date so the dispute stays on the amount you are challenging.

If the Powershop app will not load, will not let you log in or shows usage that looks wrong, try signing in on the Powershop website as well, and screenshot any error message with the date and time. Gaps in the usage graph often come from meter data reaching the retailer late, so note which dates are missing rather than assuming the usage was zero.

If you cannot see a bill or pay through the app, ask Powershop for a copy of the bill and another way to pay, and keep a note of the due date and of when you raised it, so a late payment is not held against you.

Yes. Powershop belongs to the energy and water ombudsman scheme in each Australian state it sells in, and for Victorian electricity and gas customers that is the Energy and Water Ombudsman Victoria (EWOV), which covers billing, payment difficulty, disconnection, transfers and customer service. EWOV generally expects Powershop to have had the chance to put things right first, so keep a record of every chat, email and reference number.

Billing or disconnection dispute? Start it through our complaint process and our trained AI opens a case for you, coaching you on what to reply and when to push again.

Nothing has been reported about Powershop here yet. Our research shows what typically goes wrong at app-led Australian energy retailers: bills built on estimated reads, rate changes that customers miss, solar feed-in credits that do not appear, prepaid amounts that do not match the bill, app and login problems, and closing bills that follow customers after a move or switch.

Prepaid credit missing from your bill, or a rate change you did not expect? Be the first to report it: your case opens the record that the next Powershop customer with the same bill will find here.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Powershop through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Powershop can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.