ActewAGL complaint?

Do you have a dispute or a bad customer experience with ActewAGL? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The ActewAGL customer service number is 13 14 93, where local Energy Consultants take calls about accounts and bills, and ActewAGL also runs a walk-in Energy Bar in Canberra. Complaints have their own team at ActewAGL, and the complaints email address is listed in the contact details at the top of this page. Have your account number, the supply address and the bill in question ready, and ask for a reference number on every call.

Charge on your bill you do not agree with? Raise it here as well, and we push it out to ActewAGL by email, social media and printed letters.

An ActewAGL bill that is higher than expected usually has one of a handful of causes: an estimated meter read in place of an actual one, a plan or discount that has ended, a billing period longer than usual, or solar feed-in credits that are missing. For homes on gas, the bill also climbs over the Canberra winter, when heating use peaks. Look for an estimate marker beside the reading, check the rates and daily supply charge against your plan, and photograph the meter with the date visible.

Where the reading or the rates look wrong, put the question to ActewAGL in writing, ask which reading it used, and note the reference number. ActewAGL also lets you ask for a complaint decision to be reconsidered by a higher level of its management, so keep each reply for that request.

Bill that does not match your meter? We help you write the dispute in minutes, with the readings, dates and rates set out side by side.

For a power outage, a gas leak or damage to poles and wires in the ACT, contact Evoenergy rather than ActewAGL: Evoenergy runs the electricity and gas network, while ActewAGL is the retailer that sends your bill. The faults and emergencies number is printed on your ActewAGL bill and on the Evoenergy website, and outside the ACT the network operator for your area is named on the bill. If a fallen line or a gas smell puts anyone at risk, call emergency services first.

ActewAGL is still the place for anything about your account, such as a connection date missed when you move in or a meter read that looks wrong after network work. Note the date and length of an outage and any reference number the network gives you, because both companies may ask for them.

Yes. In the Australian Capital Territory, the ACT Civil and Administrative Tribunal (ACAT) acts as the energy and water ombudsman and hears complaints about electricity and gas such as high bills, wrongful disconnection, debt collection and metering, so it covers ActewAGL customers there, while for supply in New South Wales the Energy and Water Ombudsman NSW plays that role. Both generally expect ActewAGL to have had the chance to put things right first, so keep a record of every call, email and reference number.

Disconnection notice or debt you dispute? Set it out through our complaint process: our trained AI opens a case for you and keeps coaching on what to reply and when to push again.

Not if they ask you to pay there and then. ActewAGL says it never asks for payment for a product or service at your property, that its staff and contractors always show photo ID, and that it never asks for banking details by email or text.

Nothing has been reported about ActewAGL here yet. Our research shows what typically goes wrong at local energy retailers in the Canberra region and nearby New South Wales: bills based on estimated reads, prices that rise when a plan or discount ends, solar feed-in credits missing from a bill, payment arrangements that are not recorded, and confusion over whether an outage or a connection problem belongs with the retailer or the network.

Spotted an estimated read or a missing solar credit on your own bill? Be the first to report it: your case opens the record for the next ActewAGL household with the same bill problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of ActewAGL through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with ActewAGL can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.