Complaint: Terrible service, order mixed up, no sauce for shrimp

on 14 April 2021 about Popeyes in category Fast Food / Delivery / Takeaway

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My complaint:

I waited in the drive thru for 22 minutes, part of that time was waiting for someone to take my order which was over 5 minutes. Got fries instead of coleslaw, no sauce for the shrimp, and was told there ‘are currently no desserts at this location’ when I requested an apple pie. Cars wrapped around the building, two cars pulled over in the parking lot when I first came in that were still waiting for their orders when I got up to the pick up window. Not friendly at all, three workers just standing around around the pick up window. Shrimp dried out.

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Justified complaint?

Suggested solution:

Make sure a manager is onsite to supervise, coupons

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