Filed 17 Sep 2021 by Valentina
I ordered almost $50 worth of food to be pulled in a parking space and I was told it was going to be a “short” wait only for the short wait to be a hour!!!and ten minutes wait. I called the restaurant twice asking about my order the first time I called she said my order was gave to someone else that was 38 minutes after I place my order, I called again after an hour and the extremely rude manager lady that you got working there was getting smart with me acting like its my fault That my food was gave to someone else and that waiting a hour wasn’t t a BIG DEAL!! NEVER NOT ONCE DID SHE APOLOGIZE FOR THIS ORDEAL. She finally came out after an hour and ten minutes (already with a mean look on her face) and said order number 52!! And again not apologizing for my wait or anything and she said here you go! (In a mean tone) I was trying to go inside and get my money back before she came out but the doors was locked. I asked her for my money back, she said I can’t do that because you already got your food (as she was handing me the bag) I’ve NEVER been so disrespected in MY LIFE at a fast food restaurant. I will not return to this Popeyes. I will take my money else where! Just because this rude manager was obviously stressed doesn’t give her the right to be rude and nasty to a paying customer! In my opinion she needs to be RE-TRAINED OR FIRED!! ASAP! I will await your call to talk about this further and discuss how I will get my money back! I’m definitely not eating this food. I’m sure it’s been tampered with after how was I treated!
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