Popeyes complaint: General Manager at the Anniston Location was very disrespectful to me

I pulled up to order my food at the drive thru and as soon as he asked to take my order my 8 year old daughter and I sensed the attitude. So, I’m the type of person that understands that working in the hospitality industry can be challenging, so I took it upon myself to go out of my way to make sure I was a very pleasant customer, being watchful of my tone and by saying please and thank you multiple times. He still seemed to be very agitated. So, we I got to the window my order was incorrect, so I politely told him that this should have been a 3 pc tender combo instead of the 3 piece mix.

He screams back at the employees saying she said her order is wrong, very rudely might I ask. Then, he has the nerve to say yall are so rude today so, I asked are you referring to me as being rude. I asked this because I was so baffled and confused as to what I did that he considered as rude, when he was in fact being rude to me the entire time. So, he said Yes you are rude the people before you was rude and I was in complete shock because, I was even hesitant to tell him that my order was wrong because of the aggressive nature that he was already in. But, I only eat the tenders so I had to say something. When my tenders came up he flung the bag out of the window to me with a very nasty attitude. So, I said nevermind I dont even want it, I just want a refund. He responded to me very aggressively that I better get out of his drive thru. I was so hurt that someone would treat me like that when I went out of my way to show kindness.

My eight year 8 old was terrified that he treated me this way and did not understand how someone could be this way. I left the drivethru window as I did not want to put my daughter in any danger. I parked in the parking lot, called in to ask to speak with one of the managers. A lady came out to speak with me to try to understand what happened. She could see that I was shaken up and in tears by the encounter. She apologized on his behalf and told me that she doesn’t understand what is going on with him today and that she would try to find out. She was very kind and asked if she could give me a refund. I told her I am not wanting a refund I’m just trying to find out why I was treated the way I did. She told me that he was actually the General Manager.

I said Wow how could a General Manager who has to set an example for his employees behave in the way that he did. She shook her head. I even encouraged her to pull the recording if everything is recorded so that she can hear what happened. She did encourage me to call corporate to report this incident. What makes this matter even worst is that I drive 1 hour and 20 minutes to this location considering in the past my food was always fresh and service was good most of the time. My efforts to contact corporate to report this General Manager has been completed useless.

I really feel bad for the employees that have to be guided by someone like this. They informed me that someone would reach out to me and I still have not heard from anyone. The used the website and the automated system keeps telling me this system is unavailable at this time.