While Polette offers a wide range of stylish prescription glasses, our community has reported recurring issues with the quality and condition of the products received. Common complaints include glasses arriving warped, incorrect prescriptions, and difficulties in getting timely customer service responses. Customers also mention issues with the fit and comfort of the glasses, leading to dissatisfaction.
To avoid these issues, we recommend thoroughly reviewing the company’s return and exchange policies before purchasing, and immediately inspecting your glasses upon arrival. If you encounter problems, contact customer service as soon as possible, document any defects with photos, and keep all related correspondence.
Do you have a dispute or had a bad customer experience with Polette? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Polette.
Our sentiment meter has detected that Polette complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Polette, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Polette over the last 12 months. The graph below shows a monthly breakdown.
Curious about Polette's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Polette customers. Search, discuss and connect with other people in our community.
Complaint from Leonie Lee on 19 August 2024 about Polette.
It has been more than a month that I haven’t received my glasses! I was kept telling to wait one more week. Week by week, now they finally agree to provide me the tracking code. Then I realized they haven’t... Read more
Complaint from Leonie Lee on 13 August 2024 about Polette.
I ordered sunglasses weeks ago and I was promised to receive them within 6-10 days after the delivery was arranged. Now I received nothing after weeks and I was told again it will take 5-7 days. Just week by week,... Read more
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