Polette complaint: Extreme Delay and Refuse to Refund

Name: Extreme Delay and Refuse to Refund
Item: Polette
Rating: 2
Author: Qiujun

Open 13 Aug 2024 50 views Care Products

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Filed 13 Aug 2024 by Qiujun

I ordered sunglasses weeks ago and I was promised to receive them within 6-10 days after the delivery was arranged. Now I received nothing after weeks and I was told again it will take 5-7 days. Just week by week, when can I receive it? Plus I was never told they were shipped from China. I sincerely felt deceived to pay 3 times fee to buy the same cheap quality in Shanghai! I need my sunglasses as soon as possible. It has already been nearly one month.

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Case details

Status: Open
Company: Polette
Filed: 13 Aug 2024
Rating: 2/5
Desired resolution: Delivered to their showroom by 17 Aug or refund me the full price
Problem: Sunglasses not delivered after weeks
About: sunglasses
Dealing with it for: 30 days

Progress

Filed
Company notified
Company replied
Resolved

13 Aug 2024 Complaint filed and published
13 Aug 2024 Message from Bizzy: we notified Polette about this complaint.

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