Polette complaint: Prescription glasses came back WARPED
Filed 24 Nov 2023 by Ana
Went to the store with my own prescription that I’ve used for other glasses. Employee at the store advise me to purchase extra thin lenses. When my prescription glasses came back they were WARPED. I mean, WARPED. It’s the exact same prescription as before and yet it is impossible for me to see. I later learned, from another profissional, that you can’t make lenses that thin with my high hiperopia prescription. Which of course their employees in store didn’t know. I simply cannot wear these new glasses that I paid 160€ for!!!
In the meanwhile, I complained at the store and another employee told me that the frames that his colleague helped me pick are unfit for my prescription!
There’s no way to get ahold of costumer service other than by chat on their website, or email. They ignored my first emails then finally replied to me with a generalistic message telling me to wait. I’ve been waiting and waiting. I see from other reviews on google that other people have had the same problem.
I shall not give up until I get a refund.
Report
Discussion
1 comment
-
Ana Martins
After being a pain in the neck of customer service - which I realized I was usually able to reach at around 17:30 CET via online chat - I finally got a refund of 90€ on my bank account. At least, it covers the cost of the defective lenses, which was the refund I requested.
A tip for those in the same situation: try to reach out to them via chat as often as necessary and write negative reviews on social media until the business refunds you for a defective item. For support with complaints, contact Complain.biz or Consumentenbond (if you live in the Netherlands).
