PokerStars complaint: Self excluded

Name: Self excluded
Item: PokerStars
Rating: 1
Author: Jody

Open 19 Oct 2022 132 views Gambling

Filed 19 Oct 2022 by Jody

I was allowed to open an account with same address same phone number as my self exclusion details and have lost over $3300 since then.

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Case details

Status: Open
Company: PokerStars
Filed: 19 Oct 2022
Rating: 1/5
Desired resolution: I should receive a full refund due to them allowing me to bet while self excluded.
Problem: Account opened despite self-exclusion
About: poker account
At stake: $3,300

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