My complaint:
I made a deposit on saturday.After the the deposit was APPROVED the support team closed my account due to security reason.I am a player on this site since 2010 I guess.I made a deposit several times and also you got all my documents before.my account was checked..At this time I used my wifes card making deposit which was also a registrated card in the system. I already made deposit with this card in the pass.so after they closed my account the security team asked me to provide the copy of this card,bank statement and utility bill .I send them all..I still cant login and seems to me they are stealing my money.After 3 days they dont respond any email..You dont have live support nothing.I reported the Case to MGA and also IBAS..I have the ation letter about the deposit and also my bank can prove it
Purchase request time: 20211106 18:45 CET
Stars Transaction ID: 2748590349
Purchase amount: USD 934.90 (HUF 300,000.00)
Fees: No fee
Status: APPROVED
Mastercard account: 54466
Stars Transaction ID: 2748590349
This transaction will show up on your Mastercard statement as Stars
Your Stars Account Information:
Name: Ve Ga
Email: s@yahoo.com
Username: J3
Suggested solution:
they dont even answer my letters..
I dont understand how pokerstars can get MGA licence????
this is financial fraud
It is a shame
