Planet 7 Casino complaint: The worst service ever

I don’t even really know where to start. I am questioning how everyone is trained that is associated with this site. The customer service is soo horrible I want to puke in my mouth. The finance department at casino is beyond horrifying. You won money but don’t see it like I have on my case. I won 700 and I withdrew. I did a cheque and days later received a email stating they could not do it and encouraged bitcoin. Now here is the problem. I have never used bitcoin never. I was told it was the only way but on their site its states different. I then had to download a bitcoin app but had no clue how to use it. She said if I mess up I will loose my money. So I asked 35 times what do I do and not a single person helped me. Not one. So now I have to withdrawl again and then I decided to research this casino. Not only has it been recently blacklisted it has the worst reviews I have ever seen. Supposedly I’ll get my withdrawl in a few months time when I should have it in 3 days like every other site. Stay away honest to go stay away