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Planet 7 Casino complaint: Issues with withdrawal

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Filed 26 Aug 2022 by David

I won $2,000 with planet 7 and 1st initiated withdrawal on August 8th. They said I didn’t have proof of my mailing address so they declined it. So I resubmitted on August 15th and submitted my insurance bill with my mailing address which matches my address that I set up my account with. I even called and verified with their customer service that it was okay that I use my PO box because I don’t have a mailbox at my residential address and they said that was fine. Today they rejected it saying that I couldn’t use a PO box and that I needed to submit my lease with my residential address which I did. I’m actually in dire need of my winnings cuz I’m about to ready to lose everything because I lost my job the same week that I won. Now they won’t answer me whether they got my lease whether my lease is sufficient. I really need someone on my side to help bring this to fruition.

David Rowley
8507664887

If you call please leave voicemail because I receive about 75 robocalls a day

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