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Pick n Pay complaint: Faulty cell phone

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Filed 30 Jan 2023 by Achmat

Thank you for your recent reply to my complaint with regard to my faulty cell phone .The favts are;
Approximately three weeks ago I handed in my cell phone which was purchased from the PnP store at Table View and which developed a fault.
The set was sent on to Cell C and according to the help desk at PnP Table View has not been returned to them.
I sent an e.mail to the head office at Claremont who suggested that I get in touch with Cell C direclty which I did.
They requested all the necessary information which I supplied to them and they came back to say that they could not trace any complaint
The matter was sent to the Western Cape Government Consumer Protection Department and a case was opened against PnP.
They have however suggested that I shoulld once again refer the matter to PnP

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