Pedigree complaint?

Do you have a dispute or a bad customer experience with Pedigree? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Pedigree customer service in the US is run by Mars Petcare, the company that makes the brand, on 800-525-5273, and the Pedigree website also has an online contact form and live chat. Have the bag or can in front of you: consumer care usually asks for the recipe name and size, the lot code and best-by date printed on the pack, the UPC, and where and when you bought it. Keep the pack and any food left in it until the matter is settled.

Food in the bag not what it should be? Start your complaint here alongside the call, and we push it out to Mars Petcare by email, social media and printed letters.

If your dog is unwell after eating Pedigree food or treats, call your vet first and tell them exactly what your dog ate, how much and when. Then stop feeding from that pack, but do not throw it away: keep the bag, can or pouch with the lot code and best-by date visible, and seal what is left. Write down a short timeline of the symptoms and keep the vet's notes and invoice.

Report it to Mars Petcare on 800-525-5273 or through the contact form on the Pedigree website, quoting the recipe, the codes and the store where you bought it, and ask for a reference number for your report.

Vet bill on top of a bag you no longer trust? Open a case with us: our trained AI keeps coaching you on what to send Mars Petcare and when to push again.

If a bag of Pedigree kibble, a can or a pouch contains mold, a foreign object, or food that smells, looks or feels wrong, stop feeding it and keep everything. Photograph the food, the object and the pack, including the lot code, best-by date and UPC, and put what you found in a sealed bag. A change you notice in the kibble, the smell or the pack size can be reported the same way: compare it with an older bag if you still have one, and keep both.

Mold or a foreign object in the kibble? We help you write it up in minutes through our complaint process, with the photos, the codes and the receipt in one complaint.

For a faulty bag of Pedigree food bought in the US, the store that sold it is usually the quickest route to a refund or an exchange: take the receipt and the pack back and check the store's return policy. You can also report the product to Mars Petcare on 800-525-5273 with the recipe, the lot code, the best-by date and where you bought it, and ask what it can offer. Keep the receipt, the packaging and any leftover food until the matter is settled.

Nothing has been reported about Pedigree here yet. Our research shows what typically goes wrong with mass-market dog food brands: bags or cans that smell or look wrong, mold or foreign objects in the food, dogs that become unwell or refuse to eat after a new pack, kibble or recipes that seem to have changed, torn or damaged packaging, and refunds for faulty food.

Opened a new bag and your dog will not touch it? Be the first to report it: your case opens the record for the next Pedigree owner who finds the same lot code.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Pedigree through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Pedigree can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.