PDF Guru complaint?

Do you have a dispute or a bad customer experience with PDF Guru? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

PDF Guru customer service takes questions by email at support@pdfguru.com and by phone on +1 (866) 716-6045, a line PDF Guru says is answered around the clock; both are on the contact page of its website. The phone number is a US and Canada toll-free line, so from the UK, Ireland, Australia or New Zealand email is usually the simpler route. Have the email address you signed up with ready, plus the date, amount and currency of each charge you are asking about.

Subscription charge you want to contest? Start your complaint here and we push it out to PDF Guru by email, social media, printed letters and every other tool at our disposal.

STP*DOC.PDFGURU is a charge from PDF Guru, the online PDF editor and converter run by Lopofist Limited in Nicosia, Cyprus. PDF Guru's own pages do not say how its charge is worded, but a statement line shared by a customer reads STP*DOC.PDFGURU NICOSIA CYP, and its terms say payments are handled by third-party payment processors and may be charged in a different currency depending on where you are. The charge is usually a subscription that began with a trial, or a renewal of one: PDF Guru's terms say subscriptions renew automatically every week, month, six months or year, depending on the plan chosen at purchase.

To trace it, search your inbox and spam folder for PDF Guru to find which email address signed up, and compare the amount with earlier lines on your statement. If nobody in your household signed up, tell the bank that issued your card as well.

To cancel a PDF Guru subscription, log in and go to Dashboard, then Settings, then Plan and Payment, and choose Cancel Plan, as PDF Guru's FAQ describes. Do it before a trial ends: PDF Guru's terms say a free or discounted trial turns into a paid subscription at the full price unless it is cancelled before the trial ends, and that a reminder beforehand is not guaranteed. Take a screenshot of the cancellation screen and keep any confirmation email.

On refunds, PDF Guru's refund policy says purchases are non-refundable except where the law requires, and that residents of the EU and the UK have a 14-day right of withdrawal. Ask for a refund in writing, quote the date and amount of each charge, and keep the reply.

Trial turned into a full-price plan you never wanted? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching on what to send PDF Guru next and when to push again.

PDF Guru is an online PDF tool run by Lopofist Limited, a company incorporated in Cyprus with registered number HE 412521, and the way to check it is the way you would check any online subscription: who runs it, how it bills and how you leave. PDF Guru publishes a support email and phone line and its terms, refund policy and subscription terms on its website. Before you enter card details, read the trial price, the price after the trial, the billing period and the cancellation route, because its terms say trials renew into a full-price subscription unless cancelled in time.

Pay by card rather than bank transfer, so the bank that issued the card can help if a charge is disputed later, and keep a screenshot of the offer you accepted.

Charged a renewal you did not expect? We help you write the complaint in minutes, with the trial offer, the cancellation date and each charge set out in order.

Nothing has been reported about PDF Guru here yet. Our research shows what typically goes wrong at online PDF editors sold by subscription: low-cost trials that turn into full-price weekly, monthly or yearly plans, renewals charged after the user needed the tool only once, cancellations that do not stop the next payment, refund requests refused under a non-refundable policy, charges in an unexpected currency, and statement lines such as STP*DOC.PDFGURU that people cannot place.

Found a PDF Guru renewal you thought you had stopped? Be the first to report it: your case opens the record that the next subscriber searching that charge will find.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PDF Guru through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PDF Guru can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.