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PC Optimum complaint: transfer of points to close cards never received the transfer points

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Filed 2 Jun 2024 by Lynn

I spoke to customer service, they helped me close accounts which I no longer had a card for and I was told that the points on these cards would be transferred to my active account. She would close out these other cards. I was told there were $235.00 worth of points to be transferred, never received one transferred point. Called several times kept sending me emails to contact them, I would contact they said the file was active and to send them documentation of the missing points. Which I can’t as they did the closing. So frustrated with them.

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