PayDeal complaint?

Do you have a dispute or a bad customer experience with PayDeal? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

PayDeal customer service works by email at service@pay-deal.com; the shop does not list a phone number. Include your order number, the email address used for the order, the item and what went wrong, with photos if the item is faulty or not as described. Returns are arranged by email as well, so ask for the return instructions in writing before you send anything back.

Order not as described? Start your complaint here as well, and we push it out to PayDeal by email, social media and printed letters.

AWX*PAY DEAL UK is reported as the statement line for a card payment to PayDeal, the online shop that sells low-priced clothing, shoes, bags, accessories and home goods; AWX stands for Airwallex, the company that processes its payments. Some statements add BROMLEY or KENT. PayDeal's own pages do not name the statement text.

To check, search your email, including the spam folder, for a PayDeal order confirmation with the same amount and date, and ask others who use your card. If nobody placed the order, tell PayDeal by email and tell your bank that the payment was not authorised.

PayDeal says most products can be returned for a refund within 15 days of receipt, and returns are arranged by email to service@pay-deal.com, so write first with your order number, the item and the reason, and wait for the return instructions. PayDeal gives 2 to 15 working days for a card refund. Get proof of postage and a tracking number for the return, and photograph the item and its packaging before it goes.

Refund not showing after the return was delivered? We help you write the complaint in minutes through our complaint process, with the order, the tracking and the dates set out in order.

PayDeal quotes UK delivery in three stages: 1 to 2 days to prepare the order, 4 to 7 days to ship and 2 to 5 days to deliver, so the total can run from 7 to 14 days. If PayDeal sends a tracking number, use it to follow the parcel, and keep the order confirmation and the dispatch date. For a parcel that seems lost, email PayDeal with the order number and the tracking details.

Parcel lost on the way from PayDeal? Open a case with us: our trained AI keeps coaching you on what to send PayDeal and when to push again.

Nothing has been reported about PayDeal here yet. Our research shows what typically goes wrong at low-cost online fashion and homeware shops: long delivery times, items that differ from the photos or the size chart, returns that have to be arranged by email, refunds that are slow to appear, and card charges under a payment processor's name that shoppers do not recognise.

Item arrived looking nothing like the listing? Be the first to report it: your case opens the record for the next PayDeal shopper weighing up an order.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PayDeal through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PayDeal can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.