Paxum complaint: only MT103 was sent; Nostro Funds were not sent

hey Paxum
i had transferred €646.38(€38.36 Fees €607.78 fund) on 05-07-22.
Paxum sent me mail that they have VALIDATED the transfer on 07-07-22. and after that within 5 business working days my payment will be credited.

on 08-07-22, i received a mail from my BANK that MT103 is sent to them.
on further calling the bank,

on 14-07-22, i called my bank regarding the status of my funds, they informed me that only MT103 was sent to them by Barclay bank, Nostro Funnds have not sent yet by barclay bank. even my bank have sent barclay bank a MT199, which they have not responded anything!

upon asking Paxum regarding the payment, the Paxum live chat agent replies that it will take 24-48hours so solve this query. they are just saying that they have validated the payment from there end, but cannot check the status of the funds.

10 days passed away, but didn’t received the payment! (where Paxum has mentioned that International Wire Transfer takes maximum 5 days)
No proper help by Paxum on this.
kindly help me to receive my funds.