Parkdean Resorts complaint: Unable to use entertainment passes
Filed 31 Jul 2021 by Gareth
Just returned from a break at Trecco Bay Holiday park, on arrival on Monday 26th July, we purchased 5 Adult entertainment passes for 7 days, we were advised to arrive early to access venues, each evening we had to que for venue for approximately 2 Hours, the adult venue Time out was closed and only open on weekend, the showdome was full of children and on the Monday the only night we could get in there was no control once inside, we were a party of 5 and the age range was 63 to 88 and my Mam who is 88 was expected to que upto 2 hours before going in, by the time we got in it was time to leave.
This should have been explained before we purchased the passes, the passes were a total waste of money and were used for 1 night only.
Very unhappy after many previous stays and this will be the last unless rectified.
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