Parkdean Resorts complaint: Smelly, dirty and a fire hazard caravan

I was absolutely appalled at the standard of the caravan which we were placed in for our 4 day long awaited holiday!
I spoke to your customer service team on Thursday, prior to our arrival to find out what number caravan we were allocated, I was told we would be in M313. On our arrival we were then told we are actually allocated to M628.

Firstly I would like to know why we were mis-informed on the allocation number of the caravan? If the original allocation was not edguaranteed on Thursday, why was we given a caravan number at all?

As we entered the caravan it seemed quiet filthy.
The terrace furniture was really rusty and stained which caused to stain my white jeans. As we entered the caravan it’s self their was a strong and horrible stench of urine coming from the sofas, pillows and the carpet.
The sofas looked dirty and smelt really bad to the point where none of us could actually sit on them or touch them. The carpets were filthy and looked like they hadn’t been cleaned in decades. The curtains were falling off, they were really dirty as were the walls. The bedrooms wallpaper was half stripped off and dirty. The beds springs where literally on the surface of the mattress and really uncomfortable to sleep on.

There was 6 of us sharing the caravan but we were only provided with two very shabby dining chairs and a broken sofa to sit on! (which also stunk of urine).
We ended up eating in the bedrooms as this seemed to be a more hygienic place to eat.

The kitchen facilities where very sparse, the lack of a big pot, oven trays, oven gloves and basic cleaning materials made it very difficult to cook breakfast and warm up food.

The cooker is a fire hazard and should not be used in my opinion. The hob flames are uneven causing high flames on one side and low on the other, the oven has an open flame which ended up burning half the pizzas. The bottom tray ended up falling off causing more of our pizzas to burn and I ended up burning my hand trying to place the tray back on the ledge which wouldn’t go back on as it was too short for the oven.

We contacted reception on Friday and was told that someone will come by to see us, this didn’t happen.

Saturday morning we had a power cut which meant no hot water and no electricity so we couldn’t wash and eat for over 2 hours. We contacted reception a few times but no one answered so we left a few voice messages. A lady from maintenance came and managed to sort the electric and hot water as well as offering to place an oxygen machine in the room while we are out to help reduce the smell. She also contacted someone from the cleaning team to come over to see us. The cleaning lady came and apologised and explained that they can put the machine in and give the caravan another clean throughout.

On our return, the caravan still stank of urine and no cleaning whatsoever had occurred!

Due to the current climate we are in the the risk of infections and diseases are very high, we are in a pandemic and we would have expected a much higher standard of cleaning and hygiene practices in place!

I am very disappointed and concerned about this caravan and possibly the other caravans they are hiring out. The hygiene standards really need to be addressed.