Filed 5 Jul 2021 by Nicola
I am complaining about my whole hoilday experience with Parkdean
We arrived on park to find that the caravan had not been cleaned , there was mud on the floor , dirty toilets and a smell from the bin that had not been emptied.
The pans were dirty and the cupboards were disgusting.
We had 3 knifes and one spoon (8 birth caravan)
I approached reception who sent for someone to clean the van which was a waste of time .
I then went shopping for cleaning products because we could not unpack until this was done.
We then noticed the fridge door was broke and after a day or so we realised the fridge was only keeping food cold on onside.
We was then told the eletricty was going to be off from 9:30 am till 18:30 Pm on the 3006 and was advised this was told to us in the Welcome pack which we had not recived .
This caused the frozen food and fridge food to defrost and go off .
I was told by reception i should have not shopped prior to arrival Disgusting!!
We then discovere that the oven did not work and after several trips to the reception i began to loose the will to live therefore we used our picnic set because waiting for cutlery was a joke.
We also brought a barbicue to cook our food.
The sofa bed was not even attached therefore could not be used and was very dangerous.
The first bed in the first twin bedroom was also broken which caused an injury to my 3 year old grandson
Finally to add insult to injury on the 3rd of July we was kicked out of the club .
We were told by the tribute act that we were allowed to dance at our tables which we did but in all honesty my son in law stayed from the table which we apologised .
We were ask to leave because they had told him several times to sit down which we did address as other people were also dancing away from there tables , there had been a football match and the place was very rowdy,however we complied and said we were drinking up and would leave but the female security guard Helen came over to my daughter which i need to add was not the problem and Helen scremed abuse at her which all the security then came over which caused a scene.
We were threatned with the police but we complied and left.
The following morning at 10.39 we were ask to leave the park by 11:am
This is absoultely appalling .
We did leave because enough was enough .
We except there was drunken beahviour from my son in law, however we complied and left .
We could understand if it was said he could not return to the club house but to be kicked off site in 30 minutes is disgusting .
To be honest if my grandson wasnt with us I would have left on day 1 .
The female security guards behaviour was aggresive and rude .
The night before she was actually dancing with us and may i add not wearing her face mask which I can evidence.
The whole holiday has been the worst experience ever right down to the Mop provided (Disgusting)
I am a park dean owner and all i can say is what a shame for Parkdean
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