Complaint: Poor overall

on 20 April 2022 about Parkdean Resorts in category Travel

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My complaint:

Monday 18th
We arrived at 4pm ready to go straight to our caravan but it wasn’t ready. We was told that I would be ready by 6pm the latest, but we ended up going to our caravan at 6 it still wasn’t ready so we just went in and put in our belongings. The cleaners came at had to clean the van and change the beds with us in the van. We were missing a bed frame when we arrived, we asked the cleaners who reported this to their senior who said that they would find a bed to which we waited 30 mins and still no bed. We chased this up to find out that their senior had gone home, which is why we still had no bed. The cleaners had no idea what to do as they had obviously had no guidance or communication from their management. We eventually got a bed frame by this time we had missed the beginning of the evening entertainment.

The fish and chip shop was closed while still being advertised online, the shop in the clubhouse was closed, there were no jugs at the bar to make cocktails and then the slush machine was being filled up by a member of staff and we were told that it would be ready in 20 mins, we came back in 20 mins and the machines were all empty when we asked about this were told again that they were being filled up and would be ready in a further 30 mins which was obviously just something said to make us go away.

Tuesday the 19th we went into the boat house for breakfast. We wanted children’s pancakes which we were told they had no Nutella, but we could still have them for the same price but obviously the children wanted Nutella. We then ordered two adults mega breakfasts which came out within minutes which proves everything is pre heated, our food was cold and the hash browns were dripping in grease covering the whole plate.

We have found out that swimming is fully booked until 7pm every night which is too late for my youngest to go which means that he is now missing out, every activity during the day must be pre booked which most slots have gone.

Overall I have had a very poor experience during my stay and I’m not happy with how it’s been.

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Justified complaint?

Suggested solution:

Compensation, refund or vouchers.

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