Parkdean Resorts complaint: Not up to standard

Booking Reference: 8917224
Your Accommodation: Sea View, 32

We stayed in the Don caravan for 3 nights 5th August – 8th August, the TV was not tuned in, the grill did not ignite, blind in the living room area was broken.

Given the focus on cleanliness the caravan was not very clean on arrival, it was dusty there were crumbs on the floor and the beds were not made up as stated they would be in the welcome emails. Overall this is not acceptable in most times, however given the amount of promotion you are doing to encourage holiday goers that your sites are clean and safe during relaxing of restrictions I was not impressed.

While we had been made aware that the site was experiences resource problems due to being pinged it was not made explicitly clear that the show bar would work on a first come first serve basis and that there would be no time slots for people to comego – this was incredibly disappointing as over the weekend there was one kids disco one and we were not able to access it. Given that as a holiday park where children’s entertainment is available this is crucial information to be shared to ensure we can manage children’s expectations. Entertainment passes are included as part of the extortionate prices that you pay to stay at the park and we were not able to use the facilities. There were no mangers on-site to help deal with questions or frustrated customers and staff on site were not overly helpful seemed overwhelmed and quite short with us (very much it’s not my problem and nothing I can do about it attitude).