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Parkdean Resorts complaint: Disgusting holiday

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Filed 9 Aug 2021 by Lisa

Broken freezer, caravan door doesn’t lock, couldn’t go swimming as fully booked before we even got on holiday even though wensite says no need to book, kids crying in caravan, couldn’t order food from park restaurant as apparently Samsung phones not compatible, they couldn’t give me a paper menu so couldn’t order food the whole time we were here, arcade shut due to flood had to walk miles to nearest launderette as the one on site was shut due to unforseen circumstances, staff serving dinks having to walk throw huge muddy puddles that could early be delt with by putting a board over, wet and muddy everywhere, was told freezer would be sorted and door lock fixed spent whole day in caravan waiting but nobody ever came, worst run holiday park I have ever been to and I’m not normally a complainer, we still have 3 days left, staff not listening just saying they don’t know what to do about it, refusing to move us. Cant wait to leave. Broken oven. Broken windows. Gas fire doesn’t work.

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