Parkdean Resorts complaint: Noise complaint, aggressive behaviour, and staff being biased

On our first night we had problems with a family behind our caravan that played loud music and was shouting and talking loud. We asked the family to keep the noise down as it was gone past 12am at night and we had children. The people involved were hanging out there door and being loud (I also have phone call recordings and videos). The night security was not helpful and seemed to attack us in how he spoke to us with the first call around 1am. Around 1.40 odd am we called about the noise complaint. My partner yes did swear over the phone which both calls have been recorded. The noise subsided and we were able to sleep. On the second night someone banged the caravan we went out to see what was happening. The same people become aggressive towards myself and my partner. I called to ask where I could park my car safely as I feared my car would be damaged. The staff said to park by the reception as we left the people from the caravan followed us and was aggressive and out for a fight. I called for assistance for this altercation which the security staffed verbally was aggressive towards my partner and pointing the blame onto my partner. The people accused my partner of trying to steal their car which my partner does not drive nor would he break the law for his job.. I explained that our children and ourselves do not feel safe with this behaviour but we were dismissed. And everything was blamed on my partner who ended up in tears. We feel the night staff is very friendly and could hear him chatting ad friends with the people involved was biased to this as with the first night. I feel this has left us scared and worried and feel like we can no longer have a holiday which is upsetting as my partner has been a key worker during the entire lockdown and I was a career during the first part. We feel we weren’t listened to.