Parkdean Resorts complaint: Dirty Accommodation

We arrived late at the park Monday 19th July after a busy day elsewhere. As soon as we pulled up we noticed someone else’s bbq outside, which had old food grease on, we went in the caravan and we noticed the mat was dirty, as though it hadn’t been hoovered. Our 4 children were hungry so we quickly unpacked a few bits made some dinner for them. We then noticed how small it was even though we had paid for an extra wide one. We started noticing how dirty and disgusting the caravan was. It had not been cleaned. The floors were sticky, the corners of the floors were thick with dirt like they hadn’t ever been cleaned properly, the doors all had sticky stains on them, there was a huge clump of someone else’s hair in the bedroom, blood stains on the sheets in the children’s bedroom, the work tops had crumbs and cup stains on, we also noticed in our pack that there were only 3 entertainment passes despite there being 8 of us. We then started to wonder if we were in the wrong caravan, especially with it being so small, dated and dirty? I went to reception and informed them. They ed we were and that a cleaner would come asap. A cleaner did arrived very ly and gave it a clean. It still felt dirty and we were not happy. It was now around 2000hrs and our children were tired so went to bed. We had a busy few days ahead, up early the next day etc so we were unable to continue to complain ask to be moved whilst we were there. The time upheaval with 4 children would not have been practical. It was a good job I had spare sheets with me as we had stayed somewhere else the night before. As a family of 8 staying in such a small, cramped, disgustingly dirty caravan for a holiday we upgraded on we were extremely angry and disappointed especially with COVID! We would have thought your main priority at this time would have been to do a thorough clean. I have tried to attached images, not sure if they have attached to this form, I can email if required?