Parkdean Resorts complaint: Awful caravan

We booked three caravans for us and our family .We we’re told there were no dog friendly ones available in the area of the the first two so requested one of an equal standard and price .We made them aware my husband had mobility issues as well .The other members of our family had lovely caravans in an equally lovely location.Our caravan was awful ,it was so small you had to shuffle sideways to get into the bed unless you crawled in from the bottom.We had a small fridge with a tiny freezer bit.They has full size fridge and freezers .The bathroom was minute .The caravan stunk of dog we used a full bottle of febreeze in a week spraying it ,it was at the bottom of a steep hill so we had to drive to all site amenities where I had to drop my husband off and then take car back and walk back up .Later I had to walk down and collect car to go and pick him up to take him back to the caravan .The trees overhanging the caravan meant when it rained there was a stream of water over the door so impossible to get in and out without getting very wet.The final straw was when stripping the bed on departure as requested we found the company don’t use mattress protectors which in itself is unacceptable but the mattress was very badly stained and disgusting .If we had realised before we would have refused to stay on it .