Parkdean Resorts complaint: Husband couldn’t walk so requested to move to flatter site

It’s been two weeks since we complained to the site office, we have heard nothing.
Started before holiday when I spoke to Omar in your customer service. Requested to move sites after reading on trip advisor that the site in south Devon was hilly. Such a shame as the site was close to the beach and caravan was new.
I explained to Omar on the phone that my husband has limited mobility and would be either confined to the caravan or have to drive everywhere. I asked if we could move to a site where this wouldn’t be a problem. Omar moved us to another 3 bed caravan on a site in Cornwall. We gave up the new caravan for a older one that turned out to be in the hilliest site we have seen. I could have cried when I got there. The high chair we paid for wasn’t there, only one of two stools, battery missing from fire remote, nothing to sit on outside. Tap wouldn’t turn off without force. Children had to use tap in another room, My husband had to drive instead of walking because the hills were so step. What is really awful is after seeing the lady in reception no one has been in touch and no one seems to care. We paid nearly £1600 for just four nights! And would have been worth it for our grandsons to have a holiday. The lady in reception also promised to refund the battle blaster place when our grandson aged five couldn’t even use the gun because he couldn’t pull the gun back to fire the bullets. He is a big five year old, cost £6.50 and he sobbed with frustration. We still haven’t received a refund and still haven’t received any communication about moving us to a site that my husband couldn’t walk in and all the problems with the caravan.
I hope someone contacts me.
Christina creese
07795958499
24 Badgers close, BS320BS
2nd august – 6th august
Newquay site