Parkdean Resorts complaint: Holiday

I booked holiday for end of march but due to lockdown was told to move to another date so moved it to sat 5 of june im disabled and use a mobility scooter wich i have used for many years when i booked first time as you have to book on line then when it says if you have any special needs rong the site office which i did explained i use mobility scooter and party are O.A Ps and that we need caravan that we can park outside when i spoke to reception i was told we would gey same caravan with outside parking with only 1 or 2 steps to enter caravan as all caravans with ramps had been booked the reason why i needed parking outside czravan was so i could charge my battery on scooter on arrival to park they sent me a text giving me number of caravan and site name we found the site but couldnt find caravan we aske cleaners to point out our caravan which they did there was no parking by it carpark was 25 metres away couldnt get to it on mobility scooter so i tried to phone reception no answer so cleaner rang them explained situation was told they couldnt help as they had been moving people about all morning i paid extra to move in to caravan early so they could have moved us not to betold you will have to take it or leave it after drving 195 miles with plenty of rests all i wanted to do was relax so we left our luggage in mu wheelchair adapted vehicle and found a short path wich had been made by other holiday makers to get to caravan i also asked if the caravan was near facility s but we were on hill about 200 meters from club house wich was at bottom of hill couldnt go to shop to get food lucky we took some with us on monday i drove down to reception and told them we were realy strugling to get in and out of caravan as no access for mobility scooter to get by caravan holiday wasnt what i paid for and that we would be leaving and i wish for a refund for the nights we are not staying there reply was no refund as you have had your holiday i also told them just before i came on holiday that i had been diagnosed witj terminal cancer and docter had let me have my holiday as already booked and treatment would start when i got back after leaving site we went to westward ho and saw caravans for hire at seafield holiday park so enquired told us they had only 4 berth from Monday to sat but becuase there was 5 of us he said if 1 of you are prepared to sleep on sofa wich we agreed and parking outside caravn was good so we took it we have booked 2 more caravans with them but had to cancel 1 as my treatment fell on the day ee were meant to be on holiday i booked other holidays with parkdean in the past and never had any trouble but after that experience i shant be booking with them again