Parkdean Resorts complaint: Health Safety!! Poor customer service!!

I’d like to say We had a great time whilst at the park. But we did find that on our touring pitch it had a manhole with a very loose cover, whilst setting our awning up my partner did step on this and flipped the lid. We made our children aware that this was loose and told them to be careful. On Friday 30th July my 15 year old son fell straight down this forgetting that it was loose, causing swelling and pain to his elbow. We do also have small children and I know for a fact with the depth of the hole that they wouldn’t be able to get out of this so luckily it wasn’t one of them. I would seriously recommend this is checked and rectified urgently to avoid any further incidents. The pitch we were staying on was H8, we would of come to reception to report this before we left but due to one of the children feeling ill we just wanted to get on the road. We do also have a video of the manhole for evidence.

I would also like to mention about the service and staff at the boathouse. This is probably the worst service I’ve ever experienced. We were told to order our drinks by app as this would be quicker than standing in the queue, so we did. We waited for 40 minutes to then have to go the bar to ask where our order was to be passed to multiple members of staff. We ordered a bottle of Prosecco that came with wine glasses which isn’t a major issue but it was a warm evening and an ice bucket wasn’t provided so we asked for one and this came out in a water jug. There was a staff member which in my opinion was barking her orders at people to use the app, use the app but appeared to not really be doing much herself. We did also order the kids the LED cups via the app to be told there wasn’t interested in stock that we wanted and we would have to go to the bar for a refund. We did eventually get the LES cups after it took 4 members of staff to mess about and get them.