Parkdean Resorts complaint: PestsRodents in accommodation

We arrived in the Lodge and identified a pungent aroma near the fridge unit
I pulled out the fridge unit and identified what appeared to be urine on the floor, I also peeled back a section of Lino flooring and saw what appeared to be droppings
The smell was very pungent and very unpleasant
I ed the customer service team who sent one of there cleaning team to clean the area
As we had booked two lodges we stayed in the second lodge overnight as I believed there was resent rodent activity under the kitchen unit as the plinth was soaked with urine and we did not feel comfortable sleeping with my wife and two teenage daughters in the lodge
The second day the site arranged for an EcoLab Engineer to visit the lodge, he said the droppings were actually Fly Larva cases, he said there was evidence of recent pest activity and this may be historical as he also found a bait box underneath the kitchen unit, he placed another bait box under the unit and disinfected the area to neutralise the smell, he also said in his report he would recommend the plinth was replaced and vegetation outside the lodge be get back to identify where access may be gained into the lodge
The following day a crude attempt was made to secure gaps outside the lodge

We continued to disinfect the area in the lodge during our week long stay although this merely masked the acrid smell