Parkdean Resorts complaint: Fit for purpose

On arriving at the caravan the fridge had no shelves, many light bulbs no longer working, grill door broken off and no hot water. Maintenance did come out, brought 1 shelf, fixed lights grill door, which really needed replacing, and told us that the hot water needed to be tweaked, pressure issue, by us to ensure we had hot water. The showers were hot for about 20seconds then cold for a while then hot for 20secs. We called maintenance 4 times with regards to the hot water as it was unacceptable that we had to have cold showers for the whole week. Eventually we gave up and didn’t use the shower in the caravan. The mattresses were so uncomfortable that we could not get a good nights sleep. Restaurant on site advertised that you could click and collect food which we tried, but was informed that they no longer did this service even though when you entered the site there was a big sign advertising the convenience of this facility. Restaurant ran out of food extremely early in the evening so unless we ordered at 5pm we would only have what was left as early as 7.30pm. Crazy Golf on site had weeds growing out of the holes and extremely rusty which was unacceptable to play a proper game.