Parkdean Resorts complaint: Awful

The caravan was lovely … nice quiet spot on the site some maintenance required on doors and handles required in kitchen and doors to bedrooms though
However the site most certainly was not!
On arrival we were told we didn’t need to book any activities… we couldn’t book anything and paid £149 for passes!
The site looked very run down with litter everywhere no bins emptied it looked like a festival had taken place and no one had started cleaning
The boathouse restaurant were thought having looked at the menu in the caravan was lovely to find it only had around 67 main choices and was a restricted menu … no ice cream factory the entire time we were there but we tried to make the most of it … until we were then told the app wasn’t working to order to the table it was cash only (at a £1.85 transaction fee each withdrawal) but better still the queue was 30 people deep.
The staff were shocking… so slow untrained and useless… they ran out of glasses… beer… straws … ice and coke and lemonade an absolute nightmare with 5 kids ….
The swimming pool was so clean and lovely but to have to queue for 2 hrs was again just a joke
We only swam once as the queue was so big
Couldn’t book high ropes !
We took images of the barrestaurant as it just looked so messy and uninviting due to tables and tables of food and glasses left all night…
It’s a real shame as clearly Park Dean are not staffed up to cope with 100% capacity and the staff were clearly not trained properly.
We expected more for over £1000 for 4 nights and I will be complaining directly with ParkDean as it’s not the short break we wanted and equally you need to be aware of the lack of service and quality being provided by the park
Deeply deeply disappointed I’m afraid we certainly won’t be returning