Parkdean Resorts complaint: Extortionate charge

I’m very disappointed in the service I received, I had to cancel my booking recently with you for my usual holiday in June I don’t see why I should have had to divulge the reason for this to qualify for my booking fee to be actively accepted but I’m had to cancel my booking as I had to go to the United States to attend the funeral of my late father and attend to his estate but as I said I don’t see I should have to discuss this with anyone as its a personal matter now I have been a regular attendee with my family to the sandylands Park in Ayr for the last three years now and I’m really unhappy in the manner I have been treated and to rub salt in my already delicate situation I am told I will be charged a fee of £351 from my money I paid now I find this unacceptable conduct on your company’s part and I request this money is returned to me immediately as you have no right to charge me for having a personal emergency in my life my booking reference number is 9626528 for the booking I made last year now I expect a reasonable solution to this treatment.