My complaint:
We have just payed our balance for 1 wk at this resort ,they knew we were taking dog told it was free now want 40 pounds ,i do not think we should pay as were told dogs were free ,my partner has had loads of emails saying dogs go free first of all girl on phone said dogs weren’t aloud were put on hold then never came back to us ,phoned again man said dogs were aloud they dont know what they are doing ,i have been on phone most of the afternoon, we were told dogs go free
Suggested solution:
We want the dog to go free as we were told ,or we want a full refund ,all of it .